Oh, absolutely it changed. I mean, ’cause I believe that if you’re not learning, you’re dead. You should always be learning. You should always be doing something to learn something new. I always wanna learn something new. And so of course your management style’s, I hope to God you learn… Read More
And so, hopefully you’re evolving your leadership skills and you’re not stuck in one plan. I’m a very inclusive leader. I like having all of the team involved in all of the decisions, because I think it’s a learning process for them, it’s a learning process for me. I always… Read More
There are only a few times when you have to be, for lack of a better term, the tiebreaker. Read More
Can you describe your management style, and how do you think your staff would describe your management style?… Read More
Did it change over the years?… Read More
And then they would stay on to 18. Many of the zoo teens would be there every single year and be involved. Very competitive program. Usually the signup for zoo teens was January 2nd, and we’d sell out that day. So you can get them involved, you just have to… Read More
Do I recommend you put all your bucks in that?… Read More
No, that’s not the primary market. It’s a great market to capture, but you better have already captured them by the time they hit teens. Read More
So we always looked at it from a perspective of, where’s the biggest bang for our buck?… Read More
And clearly the biggest bang for any zoo’s buck is to target the family market. Without a doubt, any zoo, I don’t care which one you go to, the family market is the most important thing. And that age group is really from 25 to 40, or beyond with the… Read More
We started the kids out at 12 and had them, in the summer, one day a week in the summer, they would come to the zoo, they would have an experience, all day long working at the zoo. They’d work at the zoo, work long, right beside the keeper in… Read More
How difficult do you think it is, and what should be done to interest teenagers in the zoo?… Read More
Hardest market. Hardest market to get in the zoo, interested in the zoo, because they’re into video games, they’re into all of the different things they can do on their computer. They’re interested in boys or girls, so it’s hard to get them involved. So you have to specifically target… Read More
National Geographic’s great, but the closer you can get them to an animal, the more interested and excited they’ll be. Read More
And if you excite their kids, if you get the kids are excited about animals, then you’ve got your future wildlife conservationists coming up, right?… Read More
People are gonna care about animals and be involved in animals, even if they have a career in finance. They’re going to find a way to be involved in animals and be interested in animals, if you can set that stage early on. But visitor amenities put ’em in the… Read More
You mean zoo people?… Read More
Not nowadays, I don’t think so. Back, as I said, back in the days when I first started, it was all about the animals, and the public was an afterthought. And it became so important as we looked at trying to market, do PR, get people back into the zoos,… Read More
Every time I did accreditation inspections, I’d have a hot dog at the snack bar. Just wander off, get a hot dog at the snack bar and see what quality it was. Because when I first started at Pittsburgh, our hot dogs, in the center, were green. They were not… Read More
How important are amenities at a zoo?… Read More