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Interview 21409 – Caption Index: 558

I thought there was glass there.” But we, as parents go, but there, for the grace of God, go I, right?… Read More

Interview 21409 – Caption Index: 559

I mean, you can let the kid go for two seconds on a busy street and they dart out into traffic. I mean, you try everything you can do to keep a child safe, but if you’re a parent, you know that there are times when a split second something… Read More

Interview 21409 – Caption Index: 555

We had had a million people the year before and, gosh, 850, 900,000 the year before go through that exhibit. Never had an issue. And, it was just a sad situation. Very, very sad. The challenge there that you don’t think you’re gonna have, well, there’s a lot of challenge… Read More

Interview 21409 – Caption Index: 556

And several our exhibits before she got there did have glass, right?… Read More

Interview 21409 – Caption Index: 557

And so the little boy stood up there, and then he put his hands up like this and she thought he was leaning on glass, but still, he was still four foot up on a graphic. But she thought he was leaning on the glass. And that’s what she said… Read More

Interview 21409 – Caption Index: 553

And we had a walkway, a deck above the painted dog exhibit, 14 feet high. And on that exhibit it had slanted graphics so that people wouldn’t put their kids up there, wouldn’t sit their kids up there, because it was slanted backwards so you wouldn’t do that. And it… Read More

Interview 21409 – Caption Index: 554

We talk about the things you do as a zoo director that you never think you would do. Well, I’ve had the great fortune of talking to the coroner twice about the results of necropsies. And I’ve had the sad job of telling a wife that she needs to go… Read More

Interview 21409 – Caption Index: 550

Were the lessons learned different from the other incident?… Read More

Interview 21409 – Caption Index: 551

Or were there different ones?… Read More

Interview 21409 – Caption Index: 552

Different ones in that case. That was hard, too. So we had a mother who had a two-year-old child who came to our school programs in the morning. They came and attended a school program. I was not there that day, it was a Sunday. But I was home, I… Read More

Interview 21409 – Caption Index: 547

And then we went through, everybody has an opinion and a thought process, and managing all that, managing the media, managing the PR. I mean, we had media that wanted to show up in droves to the funeral. And I was able to call that off because of the relationships… Read More

Interview 21409 – Caption Index: 548

Do not do that to the family. I mean, people were camped out. The magnitude of it’s just incredible. People were camped out at the young man’s home, media were camped out there, they were banging on people’s doors, they were banging on the neighbor’s doors next door, they were… Read More

Interview 21409 – Caption Index: 549

They loved what they were doing. And so they did not sue us. They didn’t actually respond to any of the ambulance chasers that came after them promising them big money if they sued the zoo. They were very understanding that it was just a horrible accident and it was… Read More

Interview 21409 – Caption Index: 545

You gotta lead. I mean, if you don’t lead any other time, that’s when you gotta lead. And so you have to be able to assure them that everything’s gonna be okay. We’re gonna be okay. This is a horrible accident, it’s a terrible thing, wasn’t our plan, but we’re… Read More

Interview 21409 – Caption Index: 546

Whether it’s the keeper or whether it was the child, heaven forbid you lose a child, but a child, it’s not your plan. You can do every single thing you can possibly think of to do, but sometimes stuff just happens. Sometimes things bad just happen. And you have to… Read More

Interview 21409 – Caption Index: 542

And so we were able to, with food, entice the elephants to move away from the keeper. And we began CPR on the keeper then until the ambulance arrived. Then we had the elephants on the grounds. Now we’ve got, literally, it looks like, along the fence line above where… Read More

Interview 21409 – Caption Index: 543

Now we like to say, and the animal rights groups particularly like to say, that animals have this long memory and will react because of whatever, abuse or whatever. But that’s not what happened here. The animal got frightened, the animal got scared, and unfortunately Mike fell underneath her, and… Read More

Interview 21409 – Caption Index: 544

And so we were able to lead them all the way back around and into the building, and then continue to care for Mike at that point. So we were able to get the ambulance to Mike. Unfortunately, he passed away. He was not able to be saved due to… Read More

Interview 21409 – Caption Index: 539

And right there at that point, there was a shiny cart, a plumber’s cart. And the plumber’s cart was parked at an angle into the pathway where they were gonna walk. And the plumber’s cart had on the back of it, it was an open cart with all kind of… Read More

Interview 21409 – Caption Index: 540

And when it hit that plumber’s cart, now they’re up against a hillside. Plumber’s cart’s parked up against a hillside, there’s a light pole there, there’s the elephant, the elephant spins, and when she spins, not meaning to, but when she spins, the keeper loses his footing, because it’s early… Read More

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