Interview 26791 – Caption Index: 253
But when that hospital opened up, and we had staff involved in certain parts of that, nobody walked in and went, what?… Read More
But when that hospital opened up, and we had staff involved in certain parts of that, nobody walked in and went, what?… Read More
Can you talk about some of the exhibits at ZooTampa you championed and the highs and lows maybe of each of them?… Read More
Yeah, actually, it’s not an exhibit as much as a facility. And that’s a brand new hospital that we opened up in 2016, which was the first really large project after I got to ZooTampa. It was seven, $9 million. There was some ancillary, other facilities that were part of… Read More
And God, you just watch the kids and they’re like really leaning into every word that they say. So you’ve gotta have ’em, you’ve gotta have those people there that are willing to fill in the gaps that the paid staff can’t get to, you know, schedules don’t permit, you… Read More
Which as you know, children can be a challenge, especially in a crowd setting, you know?… Read More
We do, they’re not called docents now. I forget what the new term is, but very important. I mean, these people tireless, absolutely tireless. Always available to help you out with events, and large group management, and way-finding, and you name it. The program changed in ZooTampa. It was a… Read More
And boy, do people relate to that?… Read More
You know, an older gentleman standing there, you know, that could be Grandpa. Grandpa’s telling me about rhinos right now, you know, whatever that is, to watch these people, and like I say, some of ’em have been there as long as I’ve been there, very good at engaging children… Read More
Do you have docents at the zoo and how important are they?… Read More
You know, if they weren’t interested in the zoo, they’re not gonna show up. I mean, I don’t care how rich you are. But if they wanna start giving back, we need to give ’em those opportunities. And we can’t sit there and stammer, and stutter, and oh my God,… Read More
That’s the really tough question to answer. Read More
How do you get them to resonate with that on casual visit?… Read More
So the high-intensity visits you can get them to respond to that. And I mean, and again, the responses have been, some of ’em I’ve been very surprised at, but they’re listening and they want to know. And I mean, some of our more significant donors have said, this is… Read More
What did you learn today that you didn’t know when you walked in the gate?… Read More
I didn’t realize, fill in the blank. Tell me what the blank is. And the answers are incredible. Read More
I mean, what it tells me is that we are getting to these people, now, how do you get to, you know, 2 million people like that?… Read More
If we keep saying this species is in trouble in Africa and we’re not doing anything about it, or we haven’t even tried to do anything about it. Now, I’m not saying that we have to bankrupt the institution to get there, but if we’re not making some headway in… Read More
And you really hit ’em hard with a lot of conservation facts. ‘Cause they know they’re gonna get that, that’s why they’re there. They wanna know more. That’s your opportunity to really hit ’em hard. And you know, whether they turn around and donate back to you or whether they… Read More
Those are not just cliches. Those are things that are actionable. And we can prove that. That’s how you become relevant. I mean, it needs to be an enjoyable visit. It needs to be an enjoyable process. And you can subtly give people messages and you can subtly tell them… Read More
But how does that really relate?… Read More