I think it’s very important. I think an ongoing relationship with the keepers, the grounds crew, the maintenance people with the director. And the way I operated was an open door. Anybody could come to me, even the volunteers could come to me with a complaint. And very often when they came to me with a complaint, it was a very valid complaint that actually made no sense at all. A zoo policy that supposedly came from the director that made absolutely no sense that I was in a position to change that policy. All policies oughta be based on common sense, practicality. Over the years as director and potentially as deputy, you had the opportunity to travel.
