Attention. I think interaction, if possible, is very important. If you can’t touch the animal or touch stuff, artifacts and stuff, then at least have it so that the animals can interact with them. Watching a good example is Arizona-Sonora Desert Museum, which I was at recently. You have lots of docents around with lots of interpretation material where they’re engaging people, showing them a skull, showing them a skin, showing them things, and getting them to understand, link it with the enclosure they’re looking at. Or kids looking at the otters in Woodland Park and just otters obviously interacting with the children, playing with them through the glass underwater. So that kind of thing is very engaging. And that’s the kind of stuff I think that visitors really, really do connect with and those kind of experiences that they remember.
